Privacy Policy

This policy explains what information Little Birdie collects, how we use it, and the choices you have. The short version: your request goes only to the pro you choose, and we never sell your information.

What we collect

• When you send a request: your name, email, phone, zip code, job details, photos you add, and the best time to reach you.
• When you join as a pro or agent: contact details, business and license information, your plan, page content, photos, insurance certificates, and billing details (card or bank details are handled by our payment processor, never stored by us).
• When you make a customer account: your login email, the pros you save, and the requests you've sent with that email.
• When you message a pro on Little Birdie: your messages and any photos or files you send, so both of you can see the conversation. If you choose "Message me on Little Birdie", the pro doesn't see your phone or email.
• When you use the chat assistant: what you type, the page you're on, and your email if you give it.
• When you report a problem: your name, contact details and what happened.
• When you keep a home binder: what you choose to save about your home, such as paint colors, appliance models and warranty dates, and your maintenance reminders. Only you can see it unless you choose to pass it to the next owner.
• When an agent adds you as a client or you sign in at an open house: your name, email or phone, and (for clients) your closing date, so the agent can send the reminders, newsletters and notes you agreed to.
• When you browse: pages viewed, which pro and agent cards came into view on the page, which QR code or ad link brought you (for example a "from" tag), and basic device information. We don't use advertising cookies or sell browsing data.

How we use it

• To deliver your request to the one pro or agent you chose, and to send you a confirmation.
• To let the agent who recommended a pro know that the pro received a request (agents see the request type and first name, not your phone or email).
• To run member accounts, review pages, send account emails, bill members, and keep the site safe.
• To tell you when the other side replies: by text if you've agreed to texts, otherwise by email. We send one notice per conversation until you open it, and no texts between 9pm and 8am.
• To count page views, card views, QR scans and requests so members can see how their page is doing.
• To send home-care reminders, newsletters and home-anniversary notes on an agent's behalf, only to people who opted in. Every email has an unsubscribe link, and texts stop when you reply STOP.
• To keep your home binder and remind you about maintenance you asked to be reminded about.

Who we share it with

• The pro or agent you contact, and only them. A pro may choose to have requests forwarded to their own tools (for example their phone, another inbox, or job software like Jobber through Zapier or Make); those tools then hold a copy under the pro's control.
• If you report a problem with a pro, the agent who vouched for that pro.
• Anthropic, which runs our AI chat assistant, processes what you type in the chat to answer you.
• Service providers that run Little Birdie for us, such as our website and email host, our payment processor, and our text-message provider, under their own privacy obligations.
• Authorities, if the law requires it.

We never sell your information or give it to other businesses for their marketing.

Your choices

• Ask us to see, correct or delete your information by emailing support@starlistnyc.com.
• Members can edit their page from the dashboard and cancel at any time.
• Account emails about requests and billing are part of the service. We don't send marketing emails or texts without your permission, and you can unsubscribe from any agent's reminders or newsletter at any time.

How long we keep it

We keep requests and account information while they're needed to provide the service and for our legal and tax records, then delete or anonymize them.

Contact

Email support@starlistnyc.com or use our contact page.